tay365 Privacy Policy

01 Overview and Scope

tay365 ("we," "us," or "our") is committed to protecting the personal information of every player who registers and uses our platform. This Privacy Policy applies to all data collected through the tay365 website, mobile app, customer support channels, and any other service we operate.

By creating an account and using tay365, you acknowledge that you have read and understood this policy. We encourage you to read it carefully — not because it is required, but because knowing how your data is handled helps you make informed decisions about the information you share with us.

This policy covers players based in the Philippines and is written in straightforward English so it is easy to follow regardless of your technical background.

02 What Personal Data We Collect

We collect personal data in two ways: information you provide to us directly, and information gathered automatically when you use the platform.

Information you provide:

• Full name, date of birth, and nationality — collected at registration and KYC verification.
• Email address and mobile number — used for account communication and OTP verification.
• Government-issued ID documents — required for identity verification before your first withdrawal.
• Payment details such as your GCash number, Maya account, or Philippine bank account information — used solely for processing deposits and withdrawals in PHP.
• Any information you provide when contacting our support team, including chat logs and email correspondence.

Information collected automatically:

• IP address and general location data.
• Device type, operating system, and browser information.
• Session activity including pages visited, games played, bets placed, and time spent on the platform.
• Cookies and similar tracking technologies — see Section 7 for details.

03 How We Use Your Information

tay365 uses the data we collect for specific, legitimate purposes. We do not use your personal information for anything beyond what is described here without your consent.

• Account management — to create, maintain, and secure your tay365 account.
• Identity and age verification — to confirm that players are 21 years old or above and that account details are accurate.
• Payment processing — to facilitate deposits and withdrawals through your linked Philippine e-wallet or bank account.
• Customer support — to respond to your queries, investigate disputes, and resolve issues related to your account or gameplay.
• Platform improvement — to understand how players use the platform and identify areas that need improvement.
• Fraud prevention and security — to detect unusual activity, protect accounts from unauthorised access, and prevent abuse of the platform.
• Communications — to send you important account notifications, security alerts, and updates about platform changes. Marketing messages are only sent to players who have opted in.
• Legal and regulatory compliance — to meet applicable obligations where required by law.

04 When We Share Your Information

tay365 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share information only in the following limited circumstances:

• Payment processors — your payment details are shared with the relevant Philippine e-wallet or banking service strictly to process your transaction.
• Game providers — certain gameplay data may be shared with our licensed game studio partners to support game functionality, session integrity, and dispute resolution.
• Technical service providers — companies that support our infrastructure, hosting, and security operations may have limited, controlled access to platform data as part of their service agreements.
• Legal requirements — we may disclose information when required to do so by law, court order, or to respond to a valid government or regulatory request.
• Fraud investigations — in cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with appropriate authorities.

All third-party service providers who handle your data are contractually required to use it only for the specific purpose for which it was shared, and to maintain appropriate security standards.

05 How Long We Keep Your Data

tay365 retains your personal data only for as long as it is necessary to fulfil the purposes described in this policy. In practice, this means:

• Account and registration data is kept for the duration of your active account, plus a reasonable period after closure to handle any outstanding queries or disputes.
• KYC documents and identity verification records are retained as required to meet applicable record-keeping obligations.
• Transaction records, including deposit and withdrawal history, are maintained for a minimum period in accordance with financial record-keeping requirements.
• Gaming activity logs are retained to support dispute resolution and platform integrity reviews.
• Customer support communications are kept for a reasonable period after your case is resolved, in case further follow-up is needed.

When your data is no longer needed and there is no legal basis for retaining it, we will securely delete or anonymise it so it can no longer be linked back to you.

06 How We Protect Your Data

Keeping your information safe is something we take seriously at tay365. We use a combination of technical and operational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our platform.
• OTP (One-Time Password) authentication adds a second layer of security to your login process.
• Access controls that limit which internal team members can view sensitive account or payment information.
• Regular security reviews and monitoring to detect and respond to potential threats.
• Secure storage for KYC documents and identity verification files.

While we put strong measures in place, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your tay365 account and to log out after each session — especially on shared devices. If you ever notice anything suspicious with your account, contact our support team immediately.

07 Cookies and Tracking Technologies

tay365 uses cookies and similar tracking tools to make the platform work properly and to understand how players interact with it. Here is a breakdown of the types we use:

• Essential cookies — required for core platform functions such as keeping you logged in during a session and maintaining your account preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help us understand which parts of the platform are most used and where players encounter issues. This data is aggregated and does not identify individual players.
• Security cookies — used to detect and prevent fraudulent activity, including bot access and multi-account abuse.

Most browsers allow you to manage or delete cookies through their settings. Note that disabling essential cookies may affect your ability to use certain parts of the platform. tay365 does not use cookies to serve third-party advertising.

08 Your Rights Over Your Personal Data

As a player on tay365, you have rights in relation to the personal data we hold about you. You can exercise these rights by contacting our support team:

• Access — you can request a copy of the personal data tay365 holds about you.
• Correction — if any of your personal information is inaccurate or out of date, you can request that we update it.
• Deletion — you can request deletion of your personal data, subject to any legal or contractual obligations that require us to retain certain records.
• Restriction — in certain circumstances, you can request that we limit how we use your data while a concern is being investigated.
• Withdrawal of consent — where our use of your data is based on your consent (such as for marketing communications), you can withdraw that consent at any time.

To submit a request, reach out to our support team at [email protected]. We will respond within a reasonable timeframe and verify your identity before processing any request that involves accessing or modifying account data.

09 Children and Minors

tay365 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has registered on the platform, we will immediately close the account and delete all associated data.

If you believe a minor has accessed or registered on tay365, please contact us at [email protected] so we can investigate and take appropriate action promptly.

10 Updates to This Policy

tay365 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We recommend checking back periodically so you are always aware of how your information is being handled. Continued use of the platform after changes have been posted means you accept the revised policy. If you have concerns about a specific change, you are welcome to contact our support team for clarification before continuing to use the platform.

11 Contact and Privacy Concerns

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with us:

• Email: [email protected]
• Platform: tay365.vu

Our support team is available around the clock and will do their best to address your concern fairly and efficiently. For general questions about your account or platform features, you can also visit our FAQ page.